For awhile now we've been receiving Pyramid Collection's catalog. Naturally, we liked what we saw and I had a wishlist a mile long, so for Xmas this year Tigger decided to buy two of my presents from them. Unfortunately, her decision turned into a month long ordeal and as of today undelivered packages.
It all started the day after Thanksgiving when Tigger placed her order. According to the shopping cart the order totaled between $30 - $40 however the receipt she received after submitting the order totaled between $70 - $80. Apparently, Pyramid's system placed two orders instead of one. I thought she might have hit submit twice but she says no. At any rate she called Pyramid's Customer Service to cancel the second order. After trying their 800 number twice and waiting on hold for 10 - 20 minutes the lady informed her she could not cancel the order but she would note the account and asked Tigger to call back the next week. Sure...
Tigger waited until the next week (Nov. 26th or 27th) and called again. In the meantime, the second order appeared on her statement; the first had already cleared. After another 15 - 30 minutes on hold another lady told her she could not cancel the second order because it was already at the warehouse to be shipped. The lady said she would refund Tigger her money and the cost of mailing the extra items back. Fine...
A few weeks go by and we haven't received the items. Worried they're not going to arrive in time Tigger calls again on December 13th. This time a rather rude lady tells Tigger the items were shipped December 1st and that it takes 10 - 12 days for delivery. Okay...
Now we come to today and still no delivery. Frustrated Tigger asked me to call since I'm the bitchy one. At this point she wants a full refund and I don't blame her. Day before Christmas Eve, the package is M.I.A. and she ordered a month ago. Gratefully, the lady who answered was nice and understood the situation. It took about 30 minutes but the lady's manager agreed to issue a full refund. Ordeal over? We'll see...
Update:
As of the second week in January no refund or packages so I called again. According to the lady who answered, the account was not noted when I called December 23rd and the manager was in meeting so I couldn't talk to him. So I called back two days later and what a coincedence the refund was issued the day I called.
You know at first I was willing to give a benefit of the doubt but now .... guess I'll have to find another place that sells that velvet green cape. Damn!
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